Help and support
I registered but have not received the confirmation email.
Please check your SPAM folder of the email address you used to register your account. If you are unable to find it, email us from the same email address or complete the contact form for us to assist you.
Please also consider whitelisting the Moneyweb email domain by following the steps in the "I am not receiving any Moneyweb emails" section below.
The system is not accepting my username or email address.
Usernames and emails must be unique to each account and cannot be used for multiple accounts. If our system is not accepting your username or email address, it might already be used for a different account. Try resetting your password by requesting a password reset email here.
The system is not accepting my password.
It could be that there was a typo error in the password when you registered. Please reset your password by requesting a password reset email here.
I can't log in, even after resetting my password.
If you are unable to log in without the website giving you an error, please email us or complete the contact form for us to assist you. Usernames that contain specific characters can cause problems on some pages.
How do I know I am logged in?
To easily see if you are logged into the website, a MY TOOLS button must be visible on the top right corner of your desktop window. On mobile devices, you'll see a icon if you are logged in.
How do I change my username?
How do I change my email address?
To change your email address for your account, go to My profile page and update your email there.
If you want to change the email address for your newsletter subscription, unsubscribe from your current email address and subscribe with your new email address by following this link.
How do I save articles to a list?
You have to be logged into the website to save articles to a list.
On desktop, on the left hand side there will be a icon under the share icons. Click this to save the article to your list.
On mobile devices, above the title of the article is a icon. Click this to save the article to your list.
You can access all your saved articles here.
How do I delete my account?It is not necessary to delete your account to purchase a new subscription, as a subscription is only linked to your account. If you want to cancel or purchase a new subscription, you can do so on your member's area.
I subscribed to newsletters but am not receiving them.
How do I unsubscribe from Moneyweb newsletters?
To unsubscribe, click on the "unsubscribe" link at the bottom of our newsletters. Alternatively email us to remove you from our newsletter mailing list.
I am not receiving any Moneyweb emails.
If you are not receiving any of our emails, please whitelist our 'moneyweb.co.za' domain in your inbox. Below is a step by step guide for each popular platform:Gmail - Create a filter:
- Click the cog icon in the top-right corner, and then Settings;Outlook.com - Add the address to your safe senders:
- Click on Filters and then Create a new filter;
- Enter "moneyweb.co.za" in the From field;
- Click Create filter with this search;
- In the box headed When a message arrives that matches this search select Never send it to spam;
- Click the Create filter button.
- Click the cog icon in the top-right corner and then More mail settings;Yahoo! Mail - Create a filter for the address:
- Select Safe and blocked senders and then Safe senders;
- Add "@moneyweb.co.za" to the list of Safe senders;
- Return to Safe and blocked senders and then select Safe mailing lists;
- Add "email@example.com" to the list of Safe mailing lists;
- Mouse over the Settings menu icon and select Settings;
- Click Filters and then Add;
- Enter a Filter Name;
- enter "moneyweb.co.za" in the Sender field;
- Select Inbox as the folder to deliver the email to;
- Click Save and then click Save again.
If you are using a custom domain for your email address, please contact your email service provider to assist.
What does the Insider Gold subscription offer?
Moneyweb's premium subscription gives investors and money-savvy professionals full access to all our award-winning articles, Sens archive and Sens PDFs, market indicators and data tools to track your portfolios, subscribe to email alerts and compare financial instruments.
I want to upgrade my account to Insider Gold.
I want to cancel my Insider Gold subscription.
To cancel your subscription, go to My Membership page and click on next to Moneyweb Insider Gold.
Click on thebutton to cancel your subscription.
This will set your subscription to "pending cancellation", which means you'll have access to the Insider Gold benefits until the end of the same month, but your subscription will end and not auto-renew for the next month.
You can revert the cancellation before the end of the same month if you wish to continue with your subscription.
If you need any assistance, please email us or complete the contact form for us to assist you.
My debit order failed.
This can either be due to insufficient funds on your card or if your bank card changed or expired. If your card is no longer valid, please cancel your current subscription and purchase a new subscription with your new card. Your portfolios and user data will not be affected by this.
Click here to view or cancel your current subscription.
Click here to view your orders.
If you suspect the automated payment for your renewal order failed due to insufficient funds and/or would like to retry the debit order, please email us at firstname.lastname@example.org to assist.
How do I update my card details for my subscription?
I can't reactivate my subscription.
How do I renew my subscription early?
To renew your subscription before the expiry or renewal date, go to My Membership page and click on next to Moneyweb Insider Gold.
Click on thebutton to renew your subscription.
If you have a discount coupon, you can enter the coupon code at the top of the checkout page to apply the discount to your order.
How do I switch from a monthly to a yearly subscription?
Only one subscription type is allowed per account. If you want to switch from a monthly to a yearly subscription and your monthly subscription is active, first cancel your monthly subscription and wait for the end of the month until your subscription ends. You are then able to purchase a yearly subscription in the new month.
If you want to purchase a yearly subscription without having to wait for the end of the month, please email us at email@example.com to assist.
I only want to pay via EFT.
Unfortunately, we do not accept direct bank payments (EFT) for monthly subscriptions. However, if you want to purchase a yearly subscription (R700) and pay via EFT, please email us to assist.
How do I apply a discount coupon?
How do I comment on articles?
You have to be logged into the website or app to comment on articles. Below the article, you will see abutton. Click on this to expand the comment form.
Click onto post your comment.
To see if your comment posted successfully, please refresh the page.
I posted a comment but it's not showing.
Please note that some comments need to be moderated before appearing. To see the status of your comment, go to your comments page.While Moneyweb encourages discussion and community engagement on its articles, note that our company, article authors and commentors may be held liable for defamatory comments. Such comments and those showing any discrimination will be deleted and repeat offenders may be banned. There’s a fine line between slander and freedom of speech.
If in removing your comment you feel our moderation was unfair, please contact the editor.
Can I remove or fix my comment?
If you made a spelling mistake or wish to correct your comment, please email us to update your comment.
Support requests and data enquiries are not handled by phone. You can get help quickly and easily by filling in the form or emailing our Support Desk.
Contact us by filling in the form below: